Privacy Policies
At Stitchize, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, services, or otherwise provide us with your information.
Information We Collect
We may collect the following types of personal information from you:
- Information you provide: This includes information you voluntarily provide, such as your name, email address, phone number, shipping address, payment information, and any other information you choose to share with us.
- Information collected automatically: We may automatically collect information about your use of our website, such as your IP address, browser type, operating system, referring website, and pages visited.
How We Use Your Information?
We may use your information for the following purposes:
- To process your orders and provide customer support: We use your information to fulfill your orders, respond to your inquiries, and provide customer support.
- To communicate with you: We may use your contact information to send you important updates, notifications, or marketing communications related to our products or services.
- To improve our services: We may analyze your information to understand your preferences and improve our website and services.
- To comply with legal requirements: We may use your information to comply with applicable laws and regulations.
Sharing Your Information:
We may share your information with third parties in the following circumstances: Service providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, shipping carriers, and customer support providers. Legal requirements: We may share your information to comply with legal requirements, such as a court order or subpoena.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. Please be aware that there is always a risk involved in transmitting information over the Internet.
Your Rights
You may have certain rights regarding your personal information, such as the right to access, correct, or delete your information. If you have any questions or requests regarding your rights, please contact us.
Cookies and Tracking
We may use cookies and similar tracking technologies to collect information about your use of our website. You can manage your cookie preferences through your browser settings
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Refund Policy
At Stitchize, we strive to deliver high-quality Embroidery Digitized Designs that meet your sewing needs. However, we understand there might be instances where revisions are necessary. This policy outlines our refund process for digitized designs
Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. Please be aware that there is always a risk involved in transmitting information over the Internet.
Excellent Guarantee:
We offer an Excellent guarantee. If a design digitized by Stitchize does not sew out well, you can request edits through our website. We recommend reviewing the edits and sewing a sample before proceeding with production.
Limitations on Refunds:
- Edits: We offer three rounds of free edits to ensure the design sews out correctly. Refunds will not be issued for designs that sew out well after edits.
- Production Use: We are not responsible for any losses incurred if you use a digitized file directly in production without sewing a sample first.
- Credit vs. Refund: After three edits, if the design still does not sew out well, we will offer a credit to your Stitchize account for the value of the embroidery digitization. This credit can be used towards future orders.
- Bonuses: In some cases, a bonus may be offered alongside the credit, at our discretion.
- Sew-out Approval: We will send you a sew-out for your approval before shipping any physical products (patches, embroidery, etc.). Confirm the colors, stitching, and overall quality before processing payment.
- Processed Orders: Refunds will not be granted for orders already processed for shipping or shipped
Our Address:
House Number 42 Street 5 Sector 11-L Imam Colony Orangi Town Karachi Pakistan.